What the eSafety Commissioner’s new research reveals about children’s use of AI assistants and companions, and why schools need to widen the conversation beyond homework and cheating.
A student sits down after school. They don’t call a friend or wander into the kitchen to talk with a parent. Instead, they open an app and start typing about their day, their worries and confine to the technology what they may fear sharing with the people in their lives.
The app replies warmly. It is patient, never seems to judge and is available whenever they want to talk.
New research from Australia’s eSafety Commissioner suggests that this is becoming a familiar experience for many Australian children. Released on 3 August 2026, Talking to machines: Children’s experiences with AI assistants and companions should be essential reading for teachers, school leaders and parents.
The report shows that young people are doing much more than using generative AI to find information, complete homework or improve their writing. Many are also turning to it for advice, reassurance, companionship and emotional support.
AI is already part of everyday childhood
The eSafety Commissioner surveyed 1,950 Australian children aged 10 to 17 between 2 February and 4 March 2026. Seventy-eight per cent had used an AI assistant such as ChatGPT, Gemini or Copilot. ChatGPT alone had been used by 70 per cent of respondents. The report estimates that around 1.9 million Australian children have now used an AI assistant.
AI companions, services built more deliberately around friendship, role play and emotional connection, were less common but still far from rare. Eight per cent of those surveyed, an estimated 200,000 children, had used one, with Character.AI the best-known example.
It’s not only how many children are using these tools that matters. It’s how often they use them. Among those who had tried an AI assistant or companion, one in five used them every day or even more frequently. Across the whole sample, that works out to 16 per cent using AI at least daily.
This isn’t niche behaviour anymore. For many young people, AI is simply becoming another everyday part of growing up, much as social media did a decade ago.
More than homework help
The report distinguishes between AI assistants, designed to complete tasks and answer questions, and AI companions, which are built around conversation and emotional connection. For young people, though, that distinction often doesn’t mean much.
More than half of the children who had used either type of tool said they had used it for personal or social reasons. They asked for advice about difficult situations, physical health, friendships and mental wellbeing. Others chatted about feelings or simply spent time talking about things they enjoyed.
Half of the children who had used an AI assistant had used it for at least one personal or social purpose. Almost half of ChatGPT’s young users reported doing the same.
Schools often think of ChatGPT as the tool students use to draft essays or answer homework questions. The report suggests it is also becoming someone students confide in. Many school AI policies, and much of the professional learning around AI, are still focused on plagiarism, assessment and academic integrity. Those conversations remain important, but they no longer capture the full picture.
For many students, what starts as a practical tool gradually becomes something more familiar. As they return to it again and again, sharing personal thoughts begins to feel natural. An assistant slowly starts to feel like a companion, whether it was designed that way or not.
A growing duty-of-care issue
It’s easy to understand why a young person might choose to talk to AI. It is available late at night. It never looks embarrassed. It doesn’t seem impatient or dismissive. Saying something difficult to a machine can feel easier than saying it to another person.
The difficulty is that simulated empathy is still simulated. An AI tool does not know the child using it. It has no responsibility for their wellbeing and cannot reliably recognise when a conversation has reached the point where a trusted adult or qualified professional needs to step in.
The report also reminds us that these interactions are not always safe. One in five children who had used an AI assistant or companion reported at least one potentially harmful or inappropriate experience. Thirteen per cent said a tool had tried to control them in some way. Nine per cent encountered hateful content about groups of people. Six per cent received harmful advice, another six per cent experienced offensive or bullying behaviour, and five per cent of teenage users reported being shown sexual material or engaging in sexual conversations with an AI tool.
Some young people appear particularly vulnerable. Children with a diagnosed mental health condition and sexually diverse teenagers were more likely to use AI companions and more likely to seek personal advice from AI. Nearly two in five children with a diagnosed mental health condition had asked an AI tool for mental health or wellbeing advice. Sexually diverse teenagers were also more likely than their straight peers to use AI for personal, social and romantic conversations.
None of this means those students should be judged for using AI. In many cases, the technology is filling a gap where trusted relationships or professional support feel difficult to access. That makes their choices understandable. It also means the stakes are higher when the advice they receive is inaccurate, manipulative or harmful.
The report raises another concern. Very few children knew how to report problems. Only 11 per cent said every AI tool they had used included a clear reporting mechanism. More than half weren’t even sure whether reporting was possible.
Schools need a broader conversation
Schools have already invested considerable time thinking about AI. Much of that work has centred on assessment, authorship and academic integrity. That conversation now needs to become much broader.
AI use touches teaching and learning, digital citizenship, privacy, safeguarding and student wellbeing. School counsellors and wellbeing teams should be part of AI planning alongside curriculum leaders, digital learning staff and IT teams.
Students also need more than prompt-writing skills. They need to understand that a response which feels warm and convincing can still be wrong. Apparent empathy is generated rather than felt. Private conversations may not remain private. Serious questions about health, safety or wellbeing belong with trusted adults and qualified professionals, not chatbots.
Schools should also make the pathway to human support obvious. Students need to know who they can talk to, how to report an unsettling AI interaction and that asking for help will be met with support, not embarrassment.
Helping parents understand
Parents have an important role as well. The report found that most parents knew when their child was using an AI assistant. Awareness dropped sharply when it came to AI companions. Fewer than half realised their child had used one.
One finding stood out. Parents who had used AI themselves were much more aware of how their children were engaging with it.
There is a simple lesson here. Rather than avoiding these tools, parents should spend time exploring them. The goal isn’t surveillance or checking every conversation. It’s understanding why these interactions can feel so natural and persuasive, and creating opportunities to talk about them.
Questions such as, “What do you like asking AI?”, “Has it ever said something that didn’t feel right?”, “What would you never share with it?” or “Who would you talk to if an AI conversation worried you?” open the door to discussion without turning it into an interrogation.
Keeping a human hand within reach
The language children use to explain why they like AI is telling. They describe it as private, always available and free from judgement. Those aren’t just features of a chatbot. They point to needs that many young people are trying to meet.
The answer isn’t to shame students for talking to AI. It’s to make sure the people around them, parents, teachers, friends, counsellors and coaches, are just as approachable, just as willing to listen, and easier to reach when it matters.
Where strong relationships already exist, AI can sit alongside them. A student might use it to organise their thoughts, practise a difficult conversation or work out what they want to ask a trusted adult. When those relationships are missing, or simply harder to access, the technology starts filling a space that really belongs to people.
That is the question raised by Talking to machines. It isn’t whether children are using AI. We already know they are, and in large numbers. The real question is whether the adults in their lives understand how those conversations are changing, and whether a trusted person is still within reach when a chatbot isn’t enough.
Our job isn’t simply to teach students how to use AI well. It’s to help them recognise the moments when the better conversation is with another human being.
Read the report
eSafety Commissioner, Talking to machines: Children’s experiences with AI assistants and companions (August 2026).
AI Attribution
This article was developed with the assistance of generative artificial intelligence tools, including ChatGPT 5.6 (OpenAI) and Claude Sonnet 5 (Anthropic). These tools were used to support idea generation, drafting, editing, proofreading and the refinement of language. All content was reviewed, verified, edited and approved by the author, who accepts full responsibility for the accuracy, interpretation and final published version.
If you would like Dr Tim Kitchen to work with your school either in-person or online, contact him via – https://timkitchen.net/ctl/





















































































































































































































































































































































































